SHIPPING | RETURNS – FRENCHBORN

Shopping Cart

Your cart is empty

CONTINUE SHOPPING

SHIPPING and RETURNS

Track my order

Registered Users

When you have an FRENCHBORN account, You can track your order by accessing the “Order History” panel through your account.

*If you are not logged in, you will be prompted to login first.

Guest users

If you placed an order as “Guest”, you will need to create an account with the same email address to be able to track your order.

  • Shipping
  • F.A.Q.
  • Returns
  • Coronavirus

*All delivery times are estimates and subject to the courier being able to deliver. Weather and unforeseen events may also cause a small delay

*Due to the outbreak of the Coronavirus:

  • Where possible select a preferred safe place through your courier service
  • If you are self-isolating, couriers will deliver your parcel as usual and stand back at a safe distance until you have collected it. 
  • If you’re unable to come to the door, friends or family will be able to collect your parcel with your ID at your local Customer Service Point.
  • We also recommend that if a signature is required upon delivery, use a pen or stylus instead of your finger.
  • Please note, there may be some delays during this time, but we appreciate your patience.
  • Please note customers in the USA, France, Spain and Italy may face delays.
  • It’s also important to recognise that there is currently no evidence that you can catch Coronavirus from parcels and letters.
  • For government advice please visit: https://www.cdc.gov/coronavirus/2019-nCoV/index.html

Where is my order?

Can I cancel my order?

Can I exchange my items?

My Item is out of stock, what do I do?

How can I track my order?

International Tax and Duties

When ordering from FRENCHBORN you agree to pay any Import Duty / Tax / VAT which may be imposed by your country's government. If you refuse to pay any Import Duty / Tax / VAT imposed and thereby prevent delivery of your order you will remain liable for the purchase price of the product/s and any Import Duty / Tax / VAT or penalty imposed by your government.

Extended Returns

In light of current uncertainty surrounding Coronavirus, returns have been extended. We will now except returns up to 60 days*.

Please note all returned parcels will be quarantined for 48 hours.

Due to Covid-19 and currently practising safe procedures for all staff in the warehouse , its taking a little longer than the normal 7 days to get your refund to you. We will send you an email as soon as your return has been refunded. If you haven’t heard from us after 21* days of sending your parcel back, please contact us. 

*We cannot be held responsible for any carrier delays with your returns in this uncertain time

Return Policy

How do I send my parcel back?

What can I return?

Where is my refund?

Please allow 21 days for your Return to be received and processed as you have selected with y our RMA, and for confirmation via email for your RMA status. If you haven’t heard from us after 21 days of sending your parcel back, please contact us.

RETURNS UPDATE

Delivery Update

We are running business as usual, however in light of uncertainty surrounding Coronavirus we wanna let you know what advice our couriers have given us. We want to make sure our customers and couriers are protected which means minimising physical contact.

*Deliveries to some countries may be delayed until further notice - this is for all services, including untracked and Colissimo.

Returns have been extended, we will now accept returns up to 60 days. Please note all returned parcels will be quarantined for 48 hours.

How safe are your current delivery options in relation to Covid-19?

Where are your products manufactured?

Why are you still manufacturing in China? Are you following recommendations?

What should I do if I'm not able to return my order due to closures and restrictions?

My order passed through an affected area what precautions have been put in place?

Will there be a delay in delivering my parcel?

What steps have you taken for safety against the Coronavirus?

What are you doing to help?

Do you have staff in offices?

Why is your warehouse open?

The safety of our warehouse staff is of the utmost importance. We are staying updated with, and following all government advice and guidance and have put appropriate safety measures in place. Our warehouse allows our staff to socially distance effectively (2m distance), we have also provided hand sanitiser and masks. Finally we have increased our already high standard of hygiene with more regular deep cleans.

How are you shooting product?

Contact us

In case the information above has not been helpful

Before contacting us why not check if your query can be answered in our FAQ section. If not then please complete the ‘Contact Information’ and we’ll get back to you ASAP.

Liquid error: Could not find asset snippets/gem-app-footer-scripts.liquid